Shipping Policy

Last updated: May 5, 2023

Please note that Poetica's Shipping Policy is also included in our Terms of Service.

Order Processing

Orders are typically processed within 1-3 business days of order placement. Orders placed after 12 P.M. EST, on weekends, or on holidays will be processed the following business day. 

If you have questions about order placement and processing, please contact hello@poeticabotanicals.com. We are here to help.

Order Tracking

Once your order is processed, you will receive a confirmation email with the order number and shipping method. Please save your order number and ensure your shipping details are accurate.

Shipping

Poetica ships to U.S. addresses including Alaska, Hawaii and U.S. territories. We do not ship to P.O. boxes, APO or FPO addresses.

Poetica offers standard shipping services (approximately 3-5 business days) and expedited shipping services (approximately 2 business days) domestically to all 50 states via UPS and USPS. Some locations in Alaska, Hawaii, and other non-contiguous, off-shore or remote areas may require additional service time.

Poetica offers free standard shipping in the US for orders of $75 and above in value. Available shipping services, shipping costs and shipping delivery timeframe estimates are based on your shipping address and the weight and dimensions of the order, and are presented to you at checkout. We do our best to ensure timely delivery of orders, though please bear in mind that all deliveries are subject to the carrier’s policies and schedule. On certain occasions, your order may arrive outside of the estimated timeframe.

Please note that once your order is on its way, we are unable to change the shipping address.

We may, from time to time and in our sole discretion, offer shipment discounts.

We offer carbon offset shipping and carbon neutral delivery through Cloverly. Cloverly’s technology calculates the carbon footprint of the package being delivered and offsets the footprint with renewable energy accordingly. You have the opportunity to select this option at checkout. 

If you have any questions about shipping, contact us at hello@poeticabotanicals.com.

Gift Wrapping

All Poetica orders come in a branded box or satchel, wrapped in upcycled silk paper and accompanied by a printed card. Poetica offers the option to include a complimentary handwritten note on this card at checkout. If you require items to be separately wrapped, please place separate orders.

Payment Cancellation

Once your order has been placed, it cannot be cancelled. Please email us at hello@poeticabotanicals.com if you have questions about your order, and we will work with you to solve them; however, you acknowledge that Poetica is not required to refund you for any cancellation.

Questions

Please direct any questions to: hello@poeticabotanicals.com.